1. Company Information
LAKOR ApS
Marselisborg Havnevej 58
8000, Aarhus C
Denmark
VAT number: DK33584709
Phone number: +45 81116092
E-Mail: support@lakorsoulwear.com
Opening Hours Phone:
Mon-Fri: 10.00-14.00 CET
Sat-Sun: Closed
2. Contract formation
When you place an order, you will receive an automatic email confirming that we have received it. This email is not yet an acceptance of your order. The contract is formed when we ship your order and confirm this by email.
If an item erroneously turns out to be out of stock, we will contact you as soon as possible so you can change or cancel your order. Any payment already made will be refunded.
3. Prices and payment
On this shop we accept Visa, Master card, Paypal, Apple pay, Google Pay, Bancontact, iDEAL and Klarna. Your payment information are encrypted giving nor us nor any other third party access to your transactional details.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
All prices are shown in EUR. For deliveries within the EU, prices include the VAT applicable in your country and excluding delivery. For deliveries outside the EU, see section 4 on import VAT and duties.
LAKOR are entitled to change prices at will at any time. The price shown when you place your order is the price you pay.
We will not capture the payment for your order until we ship it.
4. Shipping and deliveries
We ship all orders outside Denmark with different shipping partners, mostly using GLS and FedEx. We ship all remaining orders with our Danish carrier PostNord which hands over the package to a local delivery service in your country. All deliveries are dynamically priced and insured and track and trace information are sent to you after shipping.
- We offer free shipping in the EU for orders above 100€.
We deliver to the following countries:
Delivery time
We usually ship all orders from our warehouse in 1-2 weekdays and the average delivery time is 5-7 days within the EU.
The goods are sent to the address you specify during checkout.
Import VAT, duties and customs (outside the EU)
For deliveries outside the EU, for example to Norway, Switzerland. Import VAT, customs duties and handling fees may apply.
5. Damaged and faulty products (statutory warranty)
As a consumer, you have a 2-year statutory right to complain about defects that were present when you received the goods, for example faults in the materials or production. If you discover a defect, please let us know within a reasonable time - complaints made within 2 months of discovering the defect are always in time.
In case of a justified complaint, you are entitled to repair or replacement, or under certain conditions a price reduction or refund. LAKOR covers the cost of the return to a fair extend.
The right does not include damage caused by faulty use of the product or normal wear and tear.
If you wish to return damaged products, please contact us first at support@lakorsoulwear.com, preferably with a photo of the defect. If no immediate solution involving for example a local tailor can be found, please send the product(s) through our returnportals:
6. Right of withdrawal (14 days)
In accordance with current EU legislation, as a consumer, you have a 14-day right of withdrawal. You can withdraw from your purchase without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, receive the goods. If you order several items that are delivered separately, the period runs from the day you receive the last item.
How to withdraw
To exercise the right of withdrawal, you must inform us of your decision with a clear statement before the period expires. You can do this:
- by email to support@lakorsoulwear.com
We will confirm receipt of your withdrawal by email without delay. To meet the deadline, it is sufficient that you send your notice before the withdrawal period has expired.
Returning the goods
You must send the goods back to us without undue delay and no later than 14 days after informing us of your withdrawal, using our return portals:
Refund
We will refund all payments received from you for the withdrawn items, including the cost of standard delivery, no later than 14 days from the day we receive your notice of withdrawal. We use the same payment method you used for the original transaction, and you will not incur any fees. We may withhold the refund until we have received the goods back or you have provided proof of having sent them, whichever is earliest.
Condition of the goods
You may handle the goods to establish their nature, characteristics and functioning, as you would in a shop. You are only liable for any diminished value resulting from handling beyond what is necessary for this.
7. Voluntary 100-day return policy
Under this voluntary return policy, the product(s) need to be unused, undamaged and, to the extent possible, in their original packaging. This does not affect your statutory rights, including the right of withdrawal (section 6) and the statutory warranty (section 5).
If you wish to use your right to return to return a products, please contact us at support@lakorsoulwear.com and send the product(s) through our returnportals:
When returning items purchased with a discount, only the amount actually paid will be refunded.
If a discount has been applied to the entire order, it is distributed evenly across the products during checkout and will therefore also be taken into account in the event of a return.
If an order only qualifies for the discount based on the total purchase (for example, a minimum order value), and part of the order is returned, we reserve the right to adjust the discount in connection with the refund. Read more in our Campaign Terms & Conditions.
8. Exchanging products
Did the product not fit or do you wish to change it to another style? No worries - you can exchange within 100 days.
If you wish to use your right of return and return product(s), please contact us at support@lakorsoulwear.com and send the product(s) through our returnportals:
9. Privacy Policy and Data handling
When you place an order on our website, we receive the data necessary to fulfil your order. Name, contact information, address along with the products your order. These information are securely stored at with our webshop provider Shopify.
We never receive the full information about your payment, as these are encrypted and handled by Shopify Payments and the payment provider you choose during checkout.
If you sign up for our newsletter, we store the information you give with our email-service Klaviyo. If you wish to withdraw your consent, reach out to us or unsubscribe directly here. If you wish to learn more about your rights and our privacy policy, you can read more here.
We also use Windsor.ai to gather data from our webshop and marketingchannels in dashboards and reports for analytical purposes. This data can include orderdata, salesdata, campaigndata and traffic sources. We never sell or rent your information to third parties. We can share relevant information with trusted partners like Shopify, Shopify Payments, Klaviyo, Gorgias or Windsor.ai.
If you wish to be completely removed from our systems, please reach out to us at support@lakorsoulwear.com.
10. Reservations
We do our best to get everything right, but errors and omissions are excepted – including errors in prices, sold-out goods, product specifications and exchange rates. If a price is obviously wrong, we will contact you before processing your order. Please contact us if you find any such errors.
Any orders we receive are subject to Force Majeure. If any such situation arises, we have the right to cancel the order or deliver the products as soon as possible. If we cancel, you will of course receive a full refund.
We reserve the right to deduct and/or withhold shipping fees associated with parcels returned to us due to refusal or non-collection from pick-up points by the customer. This does not apply if you have exercised your right of withdrawal (section 6).
You are always welcome to contact us with questions or comments for our terms and conditions at support@lakorsoulwear.com.
11. Complaints and dispute resolution
If you are not satisfied with your purchase, please contact us first at support@lakorsoulwear.com – in most cases we can find a solution together.
If we cannot reach an agreement, you can submit a complaint to the Danish consumer dispute resolution body: Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, via naevneneshus.dk.
If you live in another EU country, Norway or Iceland, you can also get free help from the European Consumer Centre in your country of residence: eccnet.eu.
12. Governing law
These terms and your purchase from LAKOR are governed by Danish law. If you are a consumer, this does not deprive you of the protection of the mandatory consumer laws of your country of residence.
11. Using cookies
If you wish to change your cookie preferences or read more about our use of cookies, you may do so in our cookie popup here.
Standard withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: LAKOR ApS, Marselisborg Havnevej 58, 8000 Aarhus C, Denmark, support@lakorsoulwear.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
